Hotel is nice but can't check in early which is OK. I'm here right now and I wanted to get this out there so no one else makes the same mistake. My entire family has players cards - and we are all done with Mole Lake. What's wrong with this place? First they stay closed for months on end, then they open and harass regular, good customers.

She even offered to pay back the amount that was on the machine she played, but they wouldn't hear of it. This was so unnecessary - this is a lady who wouldn't hurt a fly and she was treated like a common criminal for no good reason. They had planned on having the spaghetti special for supper, but instead went back home upset. She was so embarrassed and humiliated, my dad handed his card back to the Service Desk and said he was done with their casino as well. This was first anything was said to her about it (they told her she would be receiving a letter). Yesterday my dad's friend was told her players card was blocked and she would be unable to come back for 30 days because she had played a machine someone left credits on an walked away from the last time they were there. My father & his lady friend (both 80+ years of age) frequented this casino because it was close to home for them (as did my mother when she was living). Staff at rewards desk were very nice at least they smiled. No hits on machines in casino alot of machines not even working felt they were really tight. Bar staff short and rude as well till after u order a few beers then oh must be nice to earn tips now. I thanked her hubby even tried to joke w her but no eye contact very short and rude, thought about not staying.

I was like its 5 min lol so she finally let us check in do paperwork etc and again reminded us more times room key wont work till 3. Went back to check in it was 2:55 rang bell waited same clerk no eye contact but liked to inform us 5x more that room key wont work till 3pm. We were like ok so went down to casino for abit put $20 in machine then it broke so my hubby got attendant waited abt 15 min before anyone came guy was nice fixed it. Upon check in we did arrive at 2p so were told after we rang bell abit and stood around and waited that no check in till 3. Staff at front desk for evening shift were extremely helpful and nice.

Potawatomi casino and hotel crandon